Shipping policy

Shipping Policy


This Shipping Policy describes how and when your order ships, what to expect during delivery, and how we handle delays, international shipments, and lost packages. By placing an order on our site, you agree to the terms outlined below.

Order Processing Times

All orders are processed within 1–3 business days.

Once your order is processed, you will receive a confirmation email with your order details.

During periods of high demand, processing times may be slightly extended. We do not process or ship orders on weekends or major U.S. holidays.

If we anticipate a significant delay in processing your order, we will contact you using the email provided at checkout.

Shipping Times

All orders ship from the United States.

Estimated delivery times:

  • Domestic U.S. Orders: Typically 3–10 business days

  • International Orders: Varies by destination, generally 7–21 business days

Delivery timelines are estimates provided by carriers and may vary due to customs, weather, carrier delays, or other factors outside our control.

Shipping Rates

Shipping rates are calculated at checkout based on your location and the shipping method selected.

Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer.

Order Tracking

Once your order ships, you will receive a shipping confirmation email that includes a tracking number.

Please allow up to 48 hours for tracking information to update after the carrier receives the package.

International Shipping

We ship worldwide.

International customers are responsible for all duties, import taxes, and customs fees assessed by their local government.

These charges are not included in product prices or shipping costs collected at checkout.

Shipping times for international orders may be extended due to customs inspection or clearance procedures.

Lost, Delayed, or Damaged Shipments

If your order is marked as delivered but cannot be located, please contact the carrier first to verify delivery details.

If the carrier cannot resolve the issue, contact us at swing@rhythm.golf and we will assist you.

For damaged items, please email us with:

  • Your order number

  • Photos of the packaging

  • Photos of the damaged item

We will evaluate the issue and work to make it right.

Incorrect Shipping Information

Customers are responsible for entering accurate shipping information at checkout.

If a package is returned due to an incorrect or incomplete address, we will contact you to arrange reshipment.

Additional shipping charges may apply.

Refused or Unclaimed Deliveries

If a package is refused or unclaimed by the recipient, the customer is responsible for any return shipping fees. Refunds, if applicable, will be processed once the package is returned to us.

Contact

For any shipping questions or concerns, email us at swing@rhythm.golf.